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Frequently asked questions

What is the project MoQoS about?

The project aims at facilitating cooperation among national telecom regulators across Europe by creating, publishing and reusing open data related to broadband Internet on a newly created platform.

The project will establish a cross-border platform for crowdsourcing data related to the quality of service of high-speed Internet. Part of the platform will be enlarging and improving the application for collecting data on both mobile broadband and fixed-lines.

More about the project here.

Who can participate in the project MoQoS?

Any EU national telecommunication regulatory authority is eligible to participate. Regulators outside EU are also welcome to join. Please fill in the contact form and our project managers will contact you directly.

What are the requirements for participation?

In order to participate, the potential partner will be asked to sign a memorandum of cooperation. The detailed scope of participation will be described by mutual contract.

The general terms of participation for other countries include the following major steps:

  • Signature of memorandum of cooperation
  • Translation of relevant documentation to national language
  • Provision of measurement server
  • Marketing cooperation (web presence)

Are there any direct or indirect costs associated with the participation?

There is no entry fee associated with the project participation.

It is the responsibility of a participant to cover expenses connected with:

  • The translation of documentation and other texts (web site etc.) into national language
  • The local server requirements (if necessary)
  • Local marketing and communication (recommended)

What are the key benefits of participation?

The project participants, i.e. the national regulatory authorities can use the existing measurement platform and obtain the corresponding apps for use on their local market.

The main benefits include:

  • Measurement tool for web, iOS and Android provided free of charge,
  • Regulator get access to measurements from their country as raw data / open data,
  • There is no setup cost and no operational cost.
  • Optionally, regulator may choose to host their own measurement server in their country, most likely in a national peering center. The project team will provide complimentary support with the Linux-based server software. The cost of hosting, operation and connectivity is the respective regulator’s responsibility.

Who gets access to the data collected in the project?

Any interested party is allowed to use the data collected in the MoQoS project. This guarantees independence and reliability of the measurements details. Of course, all data is anonymized before becoming publicly available.

This means that personal data will not be available online. In particular, the following parameters will not be published: Measure ID of the client, sync code and sync group of the clients, the complete IP address, Wi-Fi network name (SSID) and Wi-Fi numeric identifier (BSSID).

Which particular test is used to measure the internet quality in this project?

The MoQoS project uses the measurement application Open Nettest. Open Nettest is an open-source platform, which measures the Internet connection with a strong focus on quality and reliability. Besides usual indicators like upload and download speed, Nettest performs over 70 unique tests aimed to assess the quality of connection and net neutrality. With more than 70 parameters measured, Nettest is probably the most holistic measurement tool available in the market. Nettest has been developed and continuously upgraded since 2011, in cooperation with Austrian RTR and is currently used by several European regulators. It is vendor-independent, based on crowd-sourcing, open sourced and able to output anonymized open data.

Open Nettest is a proven solution which has been tested and fine-tuned in several implementations, thus reaching status of maturity comparable to or even outreaching proprietary commercial systems.

Open Nettest is in full compliance with BEREC reports from 2014 and 2016 that recommends parameters of IAS quality monitoring system.

MoQoS Open Nettest is a complex tool offering reliable and credible testing of internet connection. It offers complex information regarding connection quality of all users. It is possible to compare results between end users of all operators. It offers the possibility to determine the level of user satisfaction with their internet connection, as well as with their internet provider. It allows for detailed comparison of real results with outputs of testing applications of mobile operators. The platform is based on the principles of crowd sourcing – very effective data collection method using smartphones and other devices with web browsers. It provides well-organized, detailed graphical and statistical depiction of results, as well as mapping of testing processes for all users.

It uses open-source and open data principles to maximize benefits for both regulators and end users.

The platform reduces regulator’s operation costs. It enables easy measurements of the internet connection quality. It provides reliable documentation in case of a litigation.

It promotes the end user enablement through the availability of real internet quality data, the data for efficient complaints resolution. It also enables the user to make informed purchasing decision when selecting ISP and thus increases market competition, leading to an increased level of user satisfaction.

Does the MoQos project have any sponsors?

The project is partially funded by European Commission, specifically by the Connected Europe Facility.

Are there any limitations in relation to the reuse of data collected from national platforms? Particularly, can this data be elaborated and published by the National Regulatory Authorities for the purpose of reporting on the state of the market? Can the data be shared with national third parties (e.g. academic institutions)?

There is no limitation regarding the use of data collected via the platforms used in the MoQoS project. We will also publish selected data as open data, upon the completion of the project, in 2019, on this website.